Refund policy
returns & refunds
we want every order to feel like it belongs in your kitchen. if something arrives and it doesn't — wrong item, damaged in transit, or simply not what you imagined — reach out within 14 days of delivery and we'll make it right.
what's eligible
- unused, unopened items in original packaging
- items received damaged or defective (please send a photo within 48 hours of delivery)
- items that don't match the listing description
what's not
- opened consumables (matcha powder, tea leaves, coffee beans) — for food safety
- items damaged through use
- final-sale items (marked at checkout)
how it works
- email hello@brillekitchen.com with your order number and reason
- we'll reply within 24 hours with return instructions
- once your return arrives at the warehouse, your refund is processed within 5 business days to your original payment method
buyer covers return shipping unless the item arrived damaged or wrong. for damaged/wrong items we cover everything, no questions.
cancellations
orders can be cancelled within 4 hours of placement — once an order leaves the warehouse, it follows the return process above.
questions: hello@brillekitchen.com